Refund policy

Return Policy  

We only issue returns or replacements if the items are misprinted, damaged, defective or if you received the incorrect size for your order. Only regular priced items may be refunded. Sale items cannot be refunded. All sale or clearance items are final.  

 

What do I need to do to return my order?  
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels and tags still attached. Any claims for returns or exchanges must be submitted within 15 days after the product has been received based on tracking information.  We cannot offer a refund or exchange for any requests submitted after 15 days from purchase.   

If your return request is approved, you will be responsible for return shipping costs. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.  Returns will be processed within 15 business days upon receipt of your package for our fulfillment center. Refunds to credit/debit cards will be issued to the original card used for payment within 15 business days.  

If you are returning an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without these measures.  

 

Sale Items 

Only regular priced items may be refunded. Sale items cannot be refunded. All sale or clearance items are final. 

I received a wrong/damaged/incorrect size product, what should I do?  
We’re sorry the product you ordered was incorrect or arrived damaged. To help us resolve this for you, please email us at metrolinkstoresupport@scrra.net within 15 days of delivery. Please include photos of the incorrect/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.  

Do customers need to email metrolinkstoresupport@scrra.net every time they need to return a product? Or is there another way to request a refund? 
All refund requests are handled via the metrolinkstoresupport@scrra.net email address for tracking purposes.   

Insufficient/Incorrect Delivery Address 

When we receive a returned shipment, an automated email notification will be sent to you. If you provide a mailing address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with